Shipping policy

At Gear Zone, we want your fashion and jewelry pieces to reach you safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Shipping Methods
We deliver across Pakistan using reliable courier and delivery partners.
Available shipping options include:
- Standard Delivery: Reliable shipping through our network of courier partners across Pakistan.
- Express Delivery: Priority delivery options available for selected major cities.
- Free Shipping: Available on qualifying orders reaching our promotional order threshold.

2. Order Processing Time
- Orders are processed and prepared for shipment within 1 to 2 business days after payment confirmation.
- Orders placed on weekends or public holidays will begin processing on the following business day.
- During peak sales periods, new collection drops, or national holidays, order processing may take slightly longer.

3. Delivery Timeframes
Estimated delivery times after your order has been dispatched from our facility:
- Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad): 2 to 4 business days.
- Other Cities & Towns: 3 to 5 business days.
- Remote Areas: 4 to 7 business days.

Note: These are estimated timeframes. Actual delivery times may vary slightly due to courier routing, weather conditions, or public holidays.

4. Shipping Costs
Shipping charges are calculated at checkout and clearly displayed before you place your order:
- Standard Shipping: Flat fee of Rs. 200–250 across Pakistan.
- Free Shipping: Applicable on all orders over Rs. 2,500.

5. Tracking Information
- Once your order is dispatched, you will receive a tracking link via email or SMS/WhatsApp.
- Please allow up to 24 hours after receiving your dispatch message for tracking updates to populate in the courier portal.
- If you do not receive tracking details within 3 business days of ordering, please reach out to us at adark131@gmail.com.

6. Delivery Address Accuracy
- Please ensure that your complete shipping address, house/apartment number, nearest landmark, and active mobile phone number are correctly provided at checkout.
- Gear Zone is not responsible for failed deliveries or courier delays caused by incorrect or incomplete shipping details.
- If you notice an error in your delivery address, contact us immediately at adark131@gmail.com so we can attempt to correct it before dispatch.

7. Damaged, Defective, or Incorrect Packages
- Please inspect your package upon delivery. If your order arrives damaged, missing an item, or containing an incorrect piece:
1. Contact us within 24 to 48 hours of delivery at adark131@gmail.com.
2. Provide your order number along with clear photos or video of the parcel, shipping label, and damaged item.
- Please keep all original packaging until your inquiry has been resolved by our support team.

8. Missed Deliveries
If the courier attempts delivery but cannot complete it due to an incorrect address, unreachable phone number, or nobody being available to receive the parcel, the courier may attempt a second delivery or return the package to us. Re-shipping returned packages due to invalid delivery details will incur standard return shipping fees.

9. International Shipping
At this time, Gear Zone ships exclusively within Pakistan.

10. Contact Us
If you have questions about your order shipment, tracking details, or delivery status, please contact us:

Gear Zone | Fashion & Jewelry
Email: adark131@gmail.com